Privacy Policy

Privacy Policy my66 — Our Commitment to Protecting Your Personal Data

Your privacy is our priority. This document clearly explains the types of personal data we collect, the purposes for which it is used, how it is stored securely, and the rights you hold as a my66 member. We operate with full transparency so you always know what happens with your information.

Last Updated: 1 January 2026
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Your Data, Your Rights

Protected by 256-bit SSL Encryption

PDPA Compliance Bahasa Melayu Version

My66's Six Pillars of Data Protection

Here is how my66 ensures your personal information remains safe, secure, and used responsibly at all times.

High-Level Encryption

All personal data transmitted between your device and my66's servers is protected by 256-bit SSL encryption. This means your information cannot be intercepted or read by any third party while in transit.

Minimum Data Collection

My66 only collects data that is strictly necessary to provide services, process transactions, and meet legal compliance requirements. We do not collect excessive data that is irrelevant to the platform's operations.

No Data Sales

My66 has never and will never sell, rent, or allow third parties to use members' personal data for marketing purposes without your explicit consent. Your data belongs to you — it is not a business commodity.

Secure Storage

Personal data is stored on servers protected by multi-layered firewalls, strict access controls, and continuous 24/7 security monitoring. Only authorized personnel may access member data for legitimate operational purposes.

Control in Your Hands

You have the full right to access, correct, or request deletion of your personal data. Communication and marketing preferences can also be updated at any time through your my66 account settings.

Legal Compliance

My66's Privacy Policy is aligned with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously update our privacy practices to ensure full compliance with the latest applicable legislation.

1Introduction

My66 takes privacy protection responsibilities very seriously. As a trusted online gaming platform in Malaysia, we understand that member trust is our most valuable asset. This Privacy Policy is designed to give you a clear and transparent picture of how we handle your personal information from start to finish.

This document applies to all users who access the my66.vu website, use the my66 mobile app, or interact with any services we provide. By using the my66 platform, you agree to the practices described in this Privacy Policy.

Legal Basis

This Privacy Policy is established in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). All processing of members' personal data is carried out on a lawful and responsible basis.

2Types of Personal Data We Collect

To provide a complete and secure service, my66 collects several categories of personal data. Below is a detailed summary of each category:

Data Category Example Information Collection Method
Identity Data Full name, date of birth, identification card number, passport Registration form, KYC process
Contact Data Phone number, email address, mailing address Account registration, profile updates
Financial Data Bank account details, deposit and withdrawal records Payment processing, transaction verification
Technical Data IP address, device type, web browser, operating system Automatically during platform use
Usage Data Game history, bets placed, session duration, game preferences Automatically during gameplay
Communication Data Customer support conversation records, feedback Live chat, support email

We do not collect sensitive information such as biometric data, health information, or religious beliefs unless specifically required by applicable law.

3Purpose of Personal Data Usage

Every piece of data we collect has a clear and lawful purpose. my66 uses your personal data for the following purposes:

  • Account management: Creating, verifying, and maintaining your member account securely.
  • Transaction processing: Processing deposits, withdrawals, and all financial activities accurately and promptly.
  • Identity verification (KYC): Fulfilling legal obligations to verify member identity in order to prevent fraud and money laundering.
  • Service provision: Enabling you to access all games, promotions, and features on the my66 platform.
  • Customer support: Responding to inquiries, resolving complaints, and providing the necessary technical support.
  • Platform security: Detecting and preventing fraudulent activity, misuse, and security threats.
  • Service improvement: Analyzing usage patterns to improve platform quality and user experience.
  • Marketing communications: Sending promotional information, exclusive offers, and platform updates — with your consent.
  • Legal compliance: Meeting reporting and compliance obligations to the relevant authorities.
Right to Withdraw

You may withdraw your consent to receive marketing communications at any time through your account settings or by contacting our support team. Withdrawing consent will not affect your access to the platform's core services.

4Data Sharing with Third Parties

My66 does not share your personal data with third parties for marketing or commercial purposes without your consent. However, there are certain situations where data sharing is necessary and lawful:

  • Payment service providers: Minimal financial data is shared with payment gateway providers to process your deposit and withdrawal transactions.
  • Game software providers: Game session data is shared with third-party game providers integrated into the my66 platform solely for the purpose of game operations.
  • Regulatory authorities: my66 will disclose the required data to authorities when mandated by law, court order, or a valid regulatory process.
  • Fraud prevention: Data may be shared with industry bodies or investigative agencies to address cases of fraud, money laundering, or other criminal activity.

All third parties that receive personal data from my66 are bound by strict confidentiality agreements and are required to protect that data to a standard equal to or higher than our own.

5Data Security

My66 continuously invests in cybersecurity infrastructure to ensure your personal data is protected at all times. The technical and organisational security measures we implement include:

  • Encryption of data in transit: All communications are protected by the latest TLS/SSL protocols.
  • Encryption of data at rest: Sensitive data is stored in encrypted format using the industry-standard AES-256 algorithm.
  • Tiered access control: Only authorized personnel with a legitimate business need may access members' personal data.
  • Continuous security monitoring: Automated threat detection systems run 24 hours a day, 7 days a week.
  • Periodic penetration testing: Security audits are conducted regularly by independent security experts to identify system vulnerabilities.
  • Incident response plan: Clear procedures are in place to address any data security breach swiftly and effectively.
Breach Notification

In the event of a data breach affecting your personal information, my66 will notify you and the relevant authorities within the timeframe required by applicable law.

6Cookies & Tracking Technologies

My66 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
  • Performance cookies: Collecting anonymized information on how members use the platform for improvement purposes.
  • Functionality cookies: Storing your preferences such as language, display settings, and game preferences.
  • Analytics cookies: Helping us understand aggregate usage patterns to improve service quality.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the my66 platform.

7Data Retention Period

My66 does not retain your personal data longer than necessary. Our data retention periods are determined based on the original purpose of collection and legal requirements:

  • Active account data: Retained for the duration your account is active and for a specified period after account closure to fulfil legal obligations.
  • Financial transaction records: Retained for a minimum of seven years in line with Malaysia's financial and tax legal requirements.
  • KYC records: Retained for the period stipulated by the relevant regulatory authorities.
  • Support communication logs: Retained for three years for reference and dispute resolution purposes.

Once the retention period expires, personal data will be securely deleted or anonymised so it can no longer be linked to you as an individual.

8Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:

Right of Access

Requesting a copy of the personal data we hold about you.

Right to Rectification

Requesting correction of inaccurate or incomplete data.

Right to Erasure

Requesting data deletion under circumstances permitted by law.

Right to Object

Objecting to the processing of your data for direct marketing purposes.

Right to Data Portability

Receiving your data in a structured, machine-readable format.

Right to Restriction

Requesting restriction of data processing under prescribed circumstances.

To exercise any of the rights above, please contact the my66 customer support team via live chat on the platform. We will process your request within 30 business days of receipt.

9Children's Privacy

The my66 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of anyone under the age of 18. If we discover that a minor's personal data has been collected without our knowledge, that data will be deleted immediately and the relevant account will be terminated.

Warning

If you become aware that a person under the age of 18 has registered a my66 account, please contact our support team immediately so that appropriate action can be taken.

10Amendments to the Privacy Policy

My66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant changes are made, we will:

  • Updating the "Last Updated" date at the top of this document.
  • Displaying a clear notice on the my66 platform homepage.
  • Sending notifications to the email registered to your account for material changes.

Your continued use of the my66 platform after any amendment to the Privacy Policy takes effect constitutes your acceptance of the latest version of this policy. We encourage you to review this page periodically to stay informed.

11How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact my66's Data Protection Officer through the following channels:

  • Live Chat: Available 24/7 directly within the my66 platform — the fastest way to get a response.
  • Support email: [email protected] (response within 1–3 business days).

Please include "Data Privacy Enquiry" in your message subject line so it can be routed to the right team more quickly. We are committed to responding to every privacy enquiry thoroughly and within a reasonable timeframe.

Our Commitment

Your satisfaction and trust are my66's top priority. We are committed to being transparent, accountable, and proactive in protecting the privacy of every member on our platform.

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Your Data is Safe. Your Experience is Secured.

Register your my66 account today and enjoy an online gaming platform that is not only entertaining, but also puts your security and privacy first at every step.

Malaysia PDPA Compliance 256-bit SSL Encryption No Data Sales 24/7 Support
Bahasa Melayu